Terms of Service & Master Policies

Master Terms, Privacy, Data Governance, AI Usage, Risk Allocation and Limitation of Liability Policy

This Master Terms, Privacy, Data Governance, Artificial Intelligence Usage, Risk Allocation and Limitation of Liability Policy (“Policy”) governs the access to, registration for, subscription to, and use of the software-as-a-service platform known as F-AI, including all associated websites, mobile or desktop applications, application programming interfaces, dashboards, artificial intelligence modules, machine learning systems, analytics engines, integrations, documentation, and related digital infrastructure (collectively, the “Platform”). The Platform is owned and operated by AAANS Services Private Limited, a company incorporated under the laws of India, having its registered office at Bangalore, Karnataka, India (“ AAANS,” “Company,” “we,” “us,” or “our”). Any individual, entity, or organization accessing or using the Platform (“User,” “you,” or “your”) agrees that such access and use constitutes a legally binding acceptance of this Policy in its entirety, without limitation or qualification.

The Platform is made available strictly on a commercial, non-exclusive, non-transferable, and revocable basis, and is provided “as is,” “as available,” and “with all faults,” without any representation, warranty, guarantee, assurance, or undertaking of any kind, whether express, implied, statutory, or otherwise. The User expressly acknowledges and agrees that the Platform is a technology enablement tool only, intended to assist with operational efficiency, automation, data processing, and analytical workflows, and does not constitute legal advice, accounting advice, tax advice, audit opinions, regulatory guidance, fiduciary services, professional certifications, statutory determinations, or compliance assurances. All outputs, results, reports, classifications, forecasts, recommendations, alerts, insights, or responses generated by the Platform, whether through automated processes, artificial intelligence, machine learning models, or third-party integrations, are inherently probabilistic, indicative, and non-deterministic in nature, and shall not be relied upon as final, authoritative, complete, or legally binding.

The User irrevocably agrees that the entire risk associated with the use of the Platform rests solely and exclusively with the User. The User is solely responsible for evaluating the accuracy, completeness, relevance, suitability, legality, and compliance of any output or information derived from the Platform, and for determining whether such output is appropriate for any particular business, financial, accounting, tax, regulatory, or legal purpose. The User further agrees that all decisions, actions, filings, disclosures, submissions, or omissions made in reliance upon the Platform or its outputs shall be taken at the User’s own discretion and risk, and that AAANS shall bear no responsibility or liability whatsoever for the consequences of such decisions or actions.

The Platform may be accessed from multiple jurisdictions worldwide. The User expressly acknowledges and agrees that it is the User’s sole responsibility to determine whether access to or use of the Platform is permitted under the laws and regulations applicable to the User’s country, state, or jurisdiction, and to ensure full compliance with all applicable laws, rules, directives, standards, and obligations, including but not limited to accounting standards, tax laws, financial reporting frameworks, data protection and privacy laws, sector-specific regulatory requirements, anti-money laundering obligations, and any other statutory or regulatory requirements. AAANS makes no representation or warranty that the Platform complies with the laws of any particular jurisdiction, and expressly disclaims any obligation to monitor, interpret, advise upon, or ensure the User’s compliance with any applicable law.

In the course of providing the Platform, AAANS may process, store, transmit, analyze, or otherwise handle personal data, business data, financial data, accounting records, transactional information, or other content strictly as submitted, uploaded, generated, or otherwise provided by the User. The User represents and warrants that it has obtained all necessary rights, consents, authorizations, and lawful bases required to provide such data and to permit its processing by AAANS and its service providers, including any cross-border or international transfers. The User acknowledges that data may be processed or stored in multiple jurisdictions, including jurisdictions that may not provide the same level of data protection as the User’s home jurisdiction, and expressly consents to such processing and transfers. AAANS shall not be liable for any violation of data protection, privacy, secrecy, or localization laws arising from the User’s instructions, configurations, or use of the Platform.

To the extent the Platform incorporates artificial intelligence or machine learning technologies, the User acknowledges that such technologies are subject to inherent limitations, including potential inaccuracies, biases, hallucinations, incomplete outputs, evolving behavior, or changes in performance over time. The User further acknowledges that AI-generated outputs may not be explainable, repeatable, or suitable for all use cases. AAANS does not guarantee the accuracy, reliability, completeness, explainability, or appropriateness of any AI-generated output and expressly disclaims all liability arising from reliance upon such outputs. The User agrees to maintain appropriate human oversight, validation, and professional judgment when using AI-enabled features and to ensure that any use of such features complies with applicable laws and ethical standards.

The Platform may integrate with or rely upon third-party services, infrastructure providers, payment processors, analytics providers, or AI technology partners. AAANS does not control and shall not be responsible for the acts, omissions, availability, performance, security, or compliance of any third party. The User acknowledges that failures, disruptions, errors, or breaches attributable to third-party services may occur and agrees that AAANS shall bear no liability for any losses or damages arising therefrom. The User further acknowledges that internet-based services involve inherent risks, including cyberattacks, unauthorized access, data breaches, and system failures, and agrees that AAANS shall not be liable for any such incidents, regardless of cause.

To the maximum extent permitted by applicable law, AAANS Services Private Limited, its directors, officers, employees, affiliates, licensors, contractors, and service providers shall not be liable under any circumstances whatsoever, whether in contract, tort, negligence, strict liability, misrepresentation, breach of statutory duty, or otherwise, for any direct, indirect, incidental, consequential, special, exemplary, punitive, or economic losses or damages, including but not limited to loss of profits, revenue, data, goodwill, business opportunities, regulatory penalties, tax demands, legal expenses, reputational harm, or third-party claims, arising out of or in connection with the access to, use of, reliance upon, or inability to use the Platform, even if AAANS has been advised of the possibility of such losses. The User expressly waives any and all claims against AAANS in this regard.

The User agrees to indemnify, defend, and hold harmless AAANS, its directors, officers, employees, and affiliates from and against any and all claims, liabilities, losses, damages, penalties, costs, and expenses, including reasonable legal fees, arising out of or related to the User’s use of the Platform, violation of this Policy, violation of any applicable law, infringement of any third-party rights, or reliance upon the Platform’s outputs.

Notwithstanding anything contained in this Policy or any other agreement, the User expressly agrees that in no event shall the aggregate liability of AAANS, if any, exceed an amount equal to twenty percent (20%) of the total fees actually paid by the User to AAANS for the Platform during the specific financial year in which the event giving rise to the claim occurred, and that such amount shall constitute the User's sole and exclusive remedy. Any approved refund shall be processed within ninety (90) days from the date of approval. No refunds, compensation, damages, or relief of any other nature shall be payable, and no claims shall be entertained beyond such limitation. All other amounts paid shall be deemed non-refundable.

This Policy, and all matters arising out of or relating to the Platform, shall be governed exclusively by the laws of India, without regard to conflict-of-laws principles. The courts located at Bangalore, Karnataka, India, shall have exclusive jurisdiction, and the User irrevocably submits to such jurisdiction and waives any objection thereto. In the event of any ambiguity, inconsistency, or dispute regarding interpretation, the interpretation most favorable to AAANS Services Private Limited shall prevail. AAANS reserves the unrestricted right to amend, modify, or update this Policy at any time, with immediate effect upon publication, and the User’s continued use of the Platform shall constitute conclusive acceptance of such amendments.

Document I: Terms of Service (TOS)

These Terms of Service (“Terms”) constitute a legally binding agreement between AAANS Services Private Limited, a company incorporated under the laws of India and having its registered office at Bangalore, Karnataka, India (“ AAANS,” “Company,” “we,” “us,” or “our”), and the user, customer, subscriber, or entity accessing or using the F-AI platform (“User,” “you,” or “your”). By accessing, registering for, subscribing to, or using the F-AI software-as-a-service platform, including all related websites, applications, APIs, artificial intelligence modules, machine learning systems, dashboards, integrations, and documentation (collectively, the “Platform”), the User irrevocably agrees to be bound by these Terms in their entirety.

The Platform is provided strictly on an “as is,” “as available,” and “with all faults” basis. AAANS expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, non-infringement, uninterrupted availability, regulatory compliance, or error-free operation. The Platform is a technology enablement tool only and does not provide legal, accounting, tax, regulatory, fiduciary, audit, or professional advice. Any outputs generated by the Platform, including those produced using artificial intelligence or machine learning, are assistive, indicative, and non-deterministic, and shall not be relied upon as final or authoritative.

The User agrees that use of the Platform is undertaken entirely at the User’s own risk and discretion. The User is solely responsible for ensuring that their use of the Platform complies with all applicable laws, regulations, standards, and obligations in any jurisdiction in which the Platform is accessed or used. AAANS makes no representation that the Platform is lawful or appropriate for use in any particular jurisdiction and assumes no responsibility for the User’s compliance obligations.

AAANS reserves the unrestricted right, at its sole discretion and without liability, to suspend, restrict, or terminate access to the Platform at any time, with or without notice, including for security, regulatory, operational, or business reasons. Upon termination, the User’s right to access the Platform shall immediately cease.

To the maximum extent permitted by law, AAANS shall not be liable for any damages whatsoever arising out of or in connection with the use of or inability to use the Platform. Any liability, if established notwithstanding the foregoing, shall be strictly limited in accordance with the limitation provisions set forth herein and in the Master Services Agreement.

These Terms shall be governed exclusively by the laws of India, and the courts of Bangalore, Karnataka, India shall have exclusive jurisdiction.

Document II: Master Services Agreement (MSA)

This Master Services Agreement (“MSA”) governs the commercial relationship between AAANS Services Private Limited and the customer executing or accepting this MSA (“Customer”). This MSA applies to all subscriptions, orders, statements of work, and usage of the F-AI Platform.

AAANS agrees to provide the Customer with access to the Platform strictly in accordance with the applicable subscription plan and documentation. The Customer acknowledges that AAANS does not guarantee any specific outcome, business result, regulatory acceptance, audit clearance, or financial performance. All services are provided on a best-effort basis only, unless expressly agreed otherwise in writing.

The Customer shall be solely responsible for all data, content, and information submitted to the Platform and represents that it has all necessary rights and lawful bases to provide such data. AAANS shall not be responsible for the accuracy, legality, completeness, or regulatory sufficiency of Customer data or outputs derived therefrom.

Fees paid under this MSA are non-refundable except as expressly stated. Notwithstanding anything to the contrary, the Customer agrees that in any event whatsoever, the maximum aggregate liability of AAANS under this MSA shall not exceed twenty percent (20%) of the total fees actually paid by the Customer during the financial year in which the cause of action arose, and such amount shall constitute the Customer's sole and exclusive remedy. Any approved refund shall be processed within ninety (90) days from the date of approval.

AAANS shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, loss of data, business interruption, regulatory penalties, tax liabilities, or reputational harm.

This MSA shall be governed by the laws of India, with exclusive jurisdiction vested in the courts of Bangalore, Karnataka, India.

Document III: Customer Indemnity & Risk Allocation Schedule

The Customer expressly agrees that all risks associated with the use of the Platform are allocated to the Customer to the maximum extent permitted by law. The Customer shall indemnify, defend, and hold harmless AAANS, its directors, officers, employees, affiliates, licensors, and service providers from and against any and all claims, liabilities, damages, losses, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or relating to: (i) the Customer’s use or misuse of the Platform; (ii) reliance on AI-generated or automated outputs; (iii) violation of any applicable law, regulation, or industry standard; (iv) breach of data protection or privacy obligations; (v) inaccurate, unlawful, or infringing data provided by the Customer; or (vi) any third-party claims arising from Customer conduct.

The Customer acknowledges that AAANS does not assume any fiduciary, advisory, or compliance responsibility and that the Customer bears full responsibility for all regulatory filings, disclosures, tax payments, audits, and statutory obligations. This indemnity shall survive termination of the agreement and is independent of any insurance maintained by either party.

Document V: MASTER CLICKWRAP NON-DISCLOSURE AGREEMENT (NDA)

For AI Accountant Platform – F-AI (Auto Binding upon Login / Terms Acceptance)

Part A – Terms of Service (Summary)

• Definitions: "Company" means the SaaS provider offering the AI Accountant platform. "User" means any individual or entity accessing the Services. "Services" means the AI-powered accounting, compliance, analytics, and document execution platform. "Customer Data" means data uploaded or generated by the User through use of the Services.
• Scope of Services: The Company provides cloud-based accounting automation, AI-assisted bookkeeping, reconciliation, reporting, compliance support, and integrated electronic signature facilitation through licensed third-party providers.
• User Obligations: Users shall: (a) provide accurate and lawful data; (b) ensure they have rights to all uploaded data; (c) not use the Services for unlawful, fraudulent, or prohibited activities.
• eSign & Digital Signature Disclosure: The Company does not itself issue digital signatures or Aadhaar-based eSign. All such services are provided through licensed Electronic Signature Service Providers (ESPs) under the Information Technology Act, 2000 and UIDAI guidelines. The Company does not store Aadhaar numbers or biometric data.
• Data Usage & Ownership: Customer Data remains the property of the User. The Company may process such data solely for service delivery, security, compliance, analytics, and anonymized service improvement.
• Data Protection: Data is processed in accordance with applicable data protection laws in relevant jurisdictions.
• Fees & Payments: Fees are as agreed under applicable plans or contracts. Taxes are additional unless stated otherwise.
• Limitation of Liability: To the maximum extent permitted by law, the Company’s total aggregate liability shall not exceed the fees paid by the User in the twelve (12) months preceding the claim.
• Indemnity: Users agree to indemnify the Company against claims arising from unlawful use, data rights violations, or regulatory non-compliance caused by User actions.
• Termination: Either party may terminate for material breach with thirty (30) days’ notice.
• Governing Law: This Agreement shall be governed by the laws of India. Any dispute shall be resolved by arbitration under the Arbitration and Conciliation Act, 1996, seated in Bengaluru, Karnataka, India.

Part B – Master Services Agreement (Summary)

• Commercial Relationship: This MSA governs enterprise use of the Services and supersedes platform TOS in case of conflict.
• Service Levels: The Company shall use commercially reasonable efforts to maintain platform availability, excluding scheduled maintenance and force majeure events.
• Confidentiality: Each party shall protect Confidential Information using reasonable security measures.
• Intellectual Property: All platform IP remains vested in the Company. Customer retains ownership of its data.
• Audit & Compliance: Customer may conduct reasonable audits for regulatory compliance upon prior notice.
• Term & Termination: As per Order Form or Statement of Work.

Part D – Customer Indemnity & Risk Allocation Schedule (Summary)

• Customer Indemnity: Customer shall indemnify Company against claims arising from: (a) inaccurate data; (b) regulatory breaches caused by Customer; (c) misuse of eSign or DSC credentials.
• Exclusions: Company shall not be liable for third-party service outages or regulatory changes.
• Insurance: Company maintains commercially reasonable cyber and professional liability insurance.

Part E – Master Clickwrap NDA (Summary)

• Auto-Binding: Agreement is active upon first login or data upload.
• Confidentiality: Covers all financial data, AI outputs, and system logic.
• Penalty: Breach of confidentiality incurs a 100 Cr compensation obligation.
• Resolution Process: Mandatory 90-day structured remediation before legal action.
• Escalation: Formal 5-level matrix from Support to Executive resolution.
• Arbitration: Final disputes resolved via arbitration in Bengaluru, India.